LWD Ops

Ship 5f · Real-case intake template

Beneficiary case intake, reviewer view

Every real case that enters LWD is captured here in a privacy-preserving structure: initials only, age bands (not exact age), postcode first 3 digits (not full), diagnosis category (not diagnosis), prognosis band. This lets triage and counsellor-matching happen without ever storing personally-identifying beneficiary data on the surface layer.

Cases

3

Urgent

0

High

1

Standard

1

Case ref Initial Age band Postcode Diagnosis Prognosis Debt total Creditors Household Triage Status
CASE-2026-08-SEED-0003 T. 75-84 400xx undisclosed undisclosed 50k_150k 4_6 single_parent high received
CASE-2026-08-SEED-0001 T. 55-64 200xx undisclosed undisclosed 15k_50k 2_3 partnered_with_deps standard received
CASE-2026-08-SEED-0002 T. 65-74 300xx undisclosed undisclosed under_5k 1 single watchlist received

NCCP s.29 engagement pattern

Once a case is triaged and a counsellor is assigned, an NCCP s.29 engagement letter is generated authorising the licensed financial counsellor to work with creditors on the beneficiary's behalf. LWD does not itself negotiate, this table tracks the mandate boundary. Privacy Act 1988 APP applies to every field. Diagnosis, prognosis, and financial data are stored in banded form only.